Refund and Returns Policy

Effective Date: December 5, 2024

At RiseTrend, we are committed to ensuring that our customers are satisfied with every purchase. If, for any reason, you are not completely happy with your luxury men’s watch, we offer a straightforward refund and return process. Please read our policy below for more information.

1. Returns and Exchanges

  • You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
  • To initiate a return or exchange, please contact us at info@risetrend.site with your order number and a description of the issue. Our customer service team will guide you through the process.
  • Items purchased on sale or with promotional discounts are eligible for returns but may be subject to specific conditions.

2. Non-Returnable Items

  • Gift cards
  • Watches that have been worn, altered, or damaged
  • Custom or personalized items
  • Items not purchased directly from RiseTrend

3. Refunds

  • Once we receive your return and inspect the item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days.
  • Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the item is defective or incorrect.

4. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at info@risetrend.site with a photo of the item and your order details. We will offer a replacement or full refund at no additional cost to you.

5. How to Return an Item

  • To return an item, please pack the watch securely in its original packaging, ensuring no damage occurs during transit.
  • Ship the item to the following address: RiseTrend
    205 Chicago Ave
    Marked Tree, Arkansas (AR), 72365
    United States

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us at:

Thank you for choosing RiseTrend, where luxury timepieces meet impeccable service.

Note: This policy is subject to change without notice. Be sure to check for updates regularly.